Comments on: Introducing BeepManager – your brand new alerting system

By: rwahyudi

rwahyudi — Thu, 01 May 2014 06:17:41 +0000

cmetge did you get any response from Pingdom regarding your ticket ? I’ve submitted my ticket more than 72 hours ago but haven’t heard anything back. Pingdom please reply ticket JID-389-52040

By: rwahyudi

rwahyudi — Mon, 28 Apr 2014 02:09:33 +0000

cmetge We also use contact update API , and we are now getting :

Error: Method is deprecated, see notification_contacts.

The script was working flawlessly for several months and I think the introduction of the ill-fated premature Beep Manager just wreck it.

No warning whatsoever and API documentation still hasn’t been updated !!

By: Whoamib

Whoamib — Fri, 11 Apr 2014 14:50:05 +0000

How do I disable beep manager??? I enabled it but it’s not what I need right now.

By: sfblackl

sfblackl — Thu, 10 Apr 2014 16:51:30 +0000

To be fair, technical support got back to me last night on both the bug submission and a vent – both polite and helpful responses. Blue bar raised bugs I was getting, seem fixed. Performance today seems slightly better.

By: FiddyDagnome

FiddyDagnome — Thu, 10 Apr 2014 15:35:24 +0000

What a nightmare. Everyone is now receiving SMS alerts by default. And iPhone is listed like 7 times for each user, but none of it is working.

By: cmetge

cmetge — Thu, 10 Apr 2014 09:07:15 +0000

API contacts paused=true : “Method is deprecated”! why?

reply to my ticket KMD-169-13237 please.

By: sfblackl

sfblackl — Wed, 09 Apr 2014 23:40:26 +0000

I think absoluately horrible timing considering our sites have been having issues responding to heartbleed fixes. Additionally I was part of beta testing as well, but the new UI wasn’t part of it.
A) The new design is slow.
I hate the icon showing page loads. 5+ seconds to move from page to page blows. Pingdom might have been slow in past, but at least I could open multiple windows to edit in bulk…now forced to go through each one and it sucks.

B) New design is buggy
I’ve been getting the blue line in bottom saying pingdom received an error – over and over again

C) Poor communication on changes
I thought via the 1 day notification that it was just my beep manager experiements that would be chagned…but all of them have been.
Note – I did find that blowing away notification policies and recreating worked better
D) I agree with previous poster – subject needs to be better
I didn’t comment in beta, my bad. But subject is so very important for threads.
The old format worked well. It allowed you to easily parse the mail box and see what was goign wrong.

DOWN alert: () is DOWN

Something like

Pingdom Alert: incident for has been assigned.

or if multiple
Pingdom Alert: incident for + N others has been assigned.

By: pdame

pdame — Wed, 09 Apr 2014 20:46:08 +0000

ohg41 I agree, far too many full page refreshes for what needs to be updated on-screen. It feels quite cumbersome. I like the iOS app but it lacks all the new features from what I can tell.

By: ohg41

ohg41 — Wed, 09 Apr 2014 20:24:06 +0000

All the changes really landed by surprise to me. I was not aware a new different version was coming out. It would have been good to have a period on which people could select between the old site and the new one, considering there were important changes made not just a GUI redesign. I tried out from Firefox and Chrome, the way the different sections of the GUI load needs some more work, instead of loading just a section it ends up loading all the page again. I really have the impression it was not well tested before the release.

By: McGoverner

McGoverner — Wed, 09 Apr 2014 09:55:22 +0000

I was a Beta tester, but the new design and maintenance schedule was not part of the test. I’ve tried to use it this morning and got so infuriated I have just given up. On the calendar, 2015 is marked as 2014 which doesn’t help matters but it’s just got so difficult to use now.