Comments on: Out with the Old, in with the New. It’s Makeover Time! https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/ Website Performance and Availability Monitoring | Pingdom Thu, 08 Nov 2018 06:21:12 +0000 hourly 1 https://wordpress.org/?v=6.4.3 By: Jimmie https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/#comment-6393 Thu, 08 Nov 2018 06:21:12 +0000 https://royal.pingdom.com/?p=27336#comment-6393 I can’t understand the reason to confuse your customers by simple moving the login page to a completely different domain. The only goal you accomplish is just that, confusing your customers.

Even worse, not only are you still linking to the old my.pingdom subdomain in the login link on the main page, after you login you are redirected back to the old subdomain again. It really makes no sense.

]]> By: Peter https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/#comment-6392 Mon, 01 Oct 2018 16:11:29 +0000 https://royal.pingdom.com/?p=27336#comment-6392 A successful pingdom login goes to pingdom.com/tos, where I am forced to agree to an updated “Software Services Agreement”. However, the link to the Software Services Agreement (https://www.solarwinds.com/-/media/solarwinds/swdcv2/legal/legal-documents/solarwinds-software-services-agreement-cloud.ashx) gets a 404 at https://www.solarwinds.com/404. I am extremely uncomfortable agreeing without at least glancing at the agreement, especially given the new login page feels like a phishing scam.

Fix the link.

]]> By: Lisa at Pingdom https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/#comment-6391 Fri, 28 Sep 2018 07:01:50 +0000 https://royal.pingdom.com/?p=27336#comment-6391 In reply to Patrick Flanagan.

Hey Patrick!
Send your details to support@pingdom.com and they’ll help you out

]]> By: Patrick Flanagan https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/#comment-6389 Thu, 27 Sep 2018 17:12:44 +0000 https://royal.pingdom.com/?p=27336#comment-6389 In reply to Lisa at Pingdom.

Password reset emails dont actually work – they just go in a circular loop – help!

]]> By: Lisa at Pingdom https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/#comment-6388 Wed, 26 Sep 2018 09:21:59 +0000 https://royal.pingdom.com/?p=27336#comment-6388 In reply to Siva.

Hi Siva – We’re experiencing some issues with pingdom.com at the moment – sorry about that! send your details to support@pingdom.com and they’ll help you out!

]]> By: Siva https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/#comment-6387 Wed, 26 Sep 2018 09:05:07 +0000 https://royal.pingdom.com/?p=27336#comment-6387 In reply to Lisa at Pingdom.

Hello Lisa,

we have the same problem with Login. We can’t Login anymore and https://www.pingdom.com/company/contact/ is not working.
Can you please forward me the contact details (Email address oder Phonenumber)

Thanks

]]> By: Lisa at Pingdom https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/#comment-6386 Mon, 24 Sep 2018 07:25:01 +0000 https://royal.pingdom.com/?p=27336#comment-6386 In reply to Maurizio.

Hi Maurizio!
If you still have problems to log in – contact our support team and they’ll help you out: https://www.pingdom.com/company/contact/

]]> By: Lisa at Pingdom https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/#comment-6385 Mon, 24 Sep 2018 07:20:48 +0000 https://royal.pingdom.com/?p=27336#comment-6385 In reply to Levi S..

Hey Levi! SolarWinds acquired Pingdom back in 2015 🙂

]]> By: Levi S. https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/#comment-6384 Mon, 24 Sep 2018 00:55:55 +0000 https://royal.pingdom.com/?p=27336#comment-6384 Pingdom is acquired by Solarwinds?

]]> By: Maurizio https://www.pingdom.com/blog/out-with-the-old-in-with-the-new/#comment-6383 Sun, 23 Sep 2018 22:39:32 +0000 https://royal.pingdom.com/?p=27336#comment-6383 Hey guys, thanks for keeping the good work but I cannot log in right now.

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